It concerns the method for removing the ice maker in order to empty it's contents rather than getting the ice through the dispenser in the door. Right now, her only fix is using a spatula to break off all the ice collecting around the ice maker. WATCH THIS!!! If you need help with the Public File, call 407-291-6000. there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. Contact Samsung's customer support department at 800-726-7864 if basic troubleshooting doesn't address your ice maker's issues. In-store pricing may vary. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. Almost all Samsung refrigerators come with ice makers and an external dispenser. We were speaking to Samsung US and they said the fridge should be repaired under warranty but we would have to talk to Samsung … But truly, it should be fully operational for a modern refrigerator like this.". "I'm really glad I reached out," Heilman said. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have caused substantial (and sometimes costly) problems for consumers.The suit says owners of the affected Samsung fridges have dealt with, among other troubles:Predictably, these issues have caused problems for consumers that rang… Message us. And if I leave it alone, it will freeze all on its own.". If Ice Off is not enabled, but the ice maker still does not produce ice … Samsung Ice Maker not working. 3 year old frig. Heilman says she paid more than $1,800 for her Samsung refrigerator. Please call 1-800-SAMSUNG … Too Many Ice Maker Problems. did a continuity test on the Ice … Heilman says she's surprised there isn't a recall on these ice makers. The ice maker unit … Within the first year the ice maker stopped working at least 4 times. Thankfully the process is relatively simple, as we outline below. Best Buy refuses to change fridge for lemon policy because it does not cover ice makers (I have the 5 year extended plan from Geek Squad), if it was an issue with the ice maker it would have been fixed 4 times already its is not an ice maker issue, its a design issue, there is even a Class action suit against Samsung … Select your ice maker … Water Dispenser and Ice Maker. The temperature? No one tests refrigerators like we do. After the first month, you must provide a credit card to continue this coverage at its regular price of $11.99 per month. Premium Care is free for the first month. Originally posted on Samsung… I turn the ice maker back on by following the directions in the manual. Now, less than 2 years old and the freezer is dying. "And it's certainly safer than a blow dryer.". "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. Heilman says Samsung offered her more than $850 for her 5-year-old refrigerator. Ice Maker & other Problems With Samsung's FR25HMEDBSR/AA Possible insight and Help JUMP TO SOLUTION ‎01-19-2019 01:07 PM. We’re here to help. We can help you with that. SAVE hundreds of $ so do this before you call for service. What causes Samsung ice makers to freeze up? This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. Out of 41 customer reviews of the Samsung … i have reset the ice maker and defrosted the ice maker. I have a Samsung refrigerator model#RSG307AARS the ice maker chute door is opening and closing continuously or the Ice Route Motor rotates continuously. It is currently in mediation. "My kids do sports, I'm a parent of teenagers - I need ice!". If a customer encounters any problem with their product or service," a Samsung spokesperson said in a statement, "we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance.". Having problems with your Samsung ice maker? Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel. It is very difficult to do, practically impossible. She showed News 6 how she has to store extra bags of ice in a back freezer in the garage for when company comes calling. Within the first year the ice maker stopped working at least 4 times. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. They have not fixed the problem. Why are so many people haing issues with Samsung … In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. "It seems so petty, it's just an ice maker. Adrianna Iwasinski, Investigative Reporter. Samsung refrigerators are sold at major retailers including Home Depot, Best Buy, Sears Outlet and Lowe's stores, as well as at several other websites and brick and mortar stores that advertise Samsung refrigerators for sale online. The stay pin on the refrigerator ice dispenser flap broke. DO NOT BUY Samsung! Expensive no good for anything frigerator. They have not fixed the problem. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. I give up! "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". So many people are experiencing the same problem that I'm experiencing," Heilman said reading all the complaints. Lisa Heilman, of Sanford, can relate. It's the same thing every single time. You can store up to 3 lb's of fresh ice in counter-depth refrigerators and 4.2 lb's in full size fridges. Now, less than 2 years old and the freezer is dying. © 2020 Best Buy. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, … It is currently in mediation. Very poor design. Request a call. "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. She says she paid more than $3,000 and started having problems with it during the first month of ownership. Certain models of French-door Samsung refrigerators come with built-in ice makers. After you turn on the refrigerator, let the ice maker make ice for 1 to 2 days. This video shows the repair. A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. The ice maker is a HUGE issue. Soon the ice maker … When the Ice Off icon is illuminated, the ice maker is turned off. "There's Miami, Ohio, Texas, California, Illinois. Jones says she and her husband also use a steam mop to defrost the ice maker almost every week. All refrigerators come with a unique, high quality Samsung … Samsung recommends that you change your water filter every 6 months. Resetting your ice maker isn't something you'll typically need to do very often. The issue with Samsung french door ice makers icing and frosting up and not working is due to a known leakage defect in the manufacturing process. We had it repaired twice. DLDD 5/29/2020 in process of submitting third service request on ice maker within first 15 months. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. Get performance ratings and pricing on the Samsung RF22K9381SR refrigerator. The real cause of ice maker problems is the Auger Case Assembly per Samsung ASC20151125001 Service Bulletin. Samsung pays for Premium Care during this period. https://www.classaction.org/samsung-refrigerator-ice-maker-lawsuit Message us to get support about your ice maker issue with our Samsung Care Pro. I Remove the display cover and the Case Ice Route Assy. It's the same thing every single time. Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. "And it's completely shocking that nothing is being done about this. A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. If you're experiencing Samsung refrigerator problems, you came to the right place. First off I am not a expert I am just a Samsung appliance owner … SAMSUNG DA97-07365G ASSEMBLY ICE MAKER. She says not only does the ice maker not make ice, but water condensation also freezes all around the ice maker canister and causes it to freeze right to the sides of the freezer, making pulling out the ice maker a real challenge. ... Come meet a Samsung … News 6 received more than 190 comments on a recent Facebook post, asking people if they experienced any problems with their Samsung refrigerators. I have a samsung RF28HMEDBSR, the ice maker has stopped working. She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. All rights reserved. i hear a clicking sound when i believe it is trying to drop the ice into the bucket. The company's official website also offers a … Both women received emails promising them refunds. Or if you prefer, troubleshoot your issue. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com Another way to remove your ice … We have replaced the filter and ensured the fridge is level. I give up! i turned it off for a little over a week then turned it back on. For additional questions regarding Samsung Premium Care, please call 1-866-371-9501. However, there is a Facebook group of more than 6,400 members calling for one. User rating, 4.4 out of 5 stars with 860 reviews. Unfortunately, it appears not even Samsung knows, because hundreds of customers are faced with this problem and are having to defrost monthly to avoid further issues. Samsung should be held responsible in my personal opinion.". This ice maker is a new ice maker assembly and will fix a broken ice maker on all RFG298HDRS refrigerators. Samsung Refrigerator model RF22K9381SR Ice maker clogged and defrosting Once the ice maker is visibly clear of all ice and has been wiped clean I reinstall the clean and dried ice maker tray. "It would usually take me a good half-hour to hour to do this," Heilman said. If your ice maker is not making any ice, enough ice, cloudy, small, dirty, or clumped ice, or the ice bucket is frozen over, this guide will show you the correct troubleshooting to perform and who to contact if service is required. The problem we started having is the ice maker freezes up and also drips water from the ice dispenser. However, when pressing the test button, the ice maker will continue to harvest any ice that is in its ice tray. Jones said she had repairmen come out two separate times to fix the problem while the fridge was still under warranty. DO NOT BUY Samsung! She says it didn't help. All the icemaker & water dispenser functions properly. Evaporator system on left inside wall below ice maker there is a bulge. Common solutions for: My Samsung Refrigerator Ice Maker is not Making Ice 01 - Freezer Temperature is Above 10 Degrees F (-12C) If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice … Amazon consumers also rated Samsung refrigerators poorly, citing such issues as problems with the freezer, the refrigerator not holding correct temperature and the icemaker failing. We've had ours for about 5 months and use the ice maker all the time and have had no problems at all. Prices and offers are subject to change. Copyright 2019 by WKMG ClickOrlando - All rights reserved. Repair Clinic can even help you replace a broken Samsung … Hundreds of Central Florida families are fed up with their Samsung refrigerators and are turning to social media to share their frustrations, and despite all the problems, there is no recall insight. Over that period of time, throw out the first 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been … Officials with the Florida Department of Agriculture and Consumer Services confirmed that over the past year, they have received a half-dozen complaints about Samsung refrigerators. Samsung Refrigerator Service PDF … I believe the problem with the ice maker is not "fixable". Is it the ice maker? She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. How to Reset ICE Maker for Samsung Refrigerator (French Door). Samsung - 24.7 Cu. "It's pretty genius on my husband's part I think," Jones said. 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